Boost Your Business / RUN SERVICES / Corrective Maintenance

For Optimal Operation of Your Platform

Acting on Causes for Long-Term Radical Solutions

Our methodology is based on the responsiveness of our teams. We first provide quick solutions to detected problems to ensure platform activity continuity. Next, we deeply investigate the causes to address the problem and propose long-term solutions.

Approach

We offer a ticketing system with very short response times for our clients.

Analyze and diagnose application anomalies
Implement and test corrections for anomalies
Configure various software packages and third-party tools, implement them
Apply and test patches to correct anomalies or regressions
Analyze the impact of patch regressions

Regular activity reports are shared to keep a record of changes and treatments.

Provide workaround solutions
Update all documentation affected by corrections
Provide installation and rollback procedures for corrections in the recipe environment
Assist/support in executing installation procedures
Facilitate follow-up meetings

Scope

Maintenance operations primarily cover:

Security vulnerability correction
Functional anomaly correction
CMS and plugin updates

Errors impacting platform performance and response time
Configurations related to interfacing
Application incidents detected in logs
Database optimizations

Methodology

Announcement
To declare the dysfunction in the anomaly management tool with as much detail as possible
Analysis and Assigning
Analysis and qualification of the request.
If necessary, request additional information. Assigning the ticket to the Run team
Treatment
Correction of the anomaly with ticket updates at each step Reproduction Workaround if applicable Correction Unit test
Hotfix recovery
Run teams validate the correction on the integration environment
Pre-Production Delivery
The patch is delivered in pre-production for customer validation before deployment
Client approval
Run teams prepare to be on monitoring
Production Delivery
The validated patch is delivered for production.
Once installed, the patch undergoes validation, and the ticket is closed
Client approval
Run teams are on monitoring